Privacy Policy

1. Who we are

Framio (framio.events) is a QR-code photo booth service operated by VDA Solutions LLC, a New York limited liability company. Hosts (people who create events) use Framio to let guests take photos and GIFs on their phones and show them on a live screen. Questions: hello@framio.events.

2. What we collect

From hosts and co-hosts

• Your name, email address and a password hash (we never store your password itself).
• The events you create, their settings, branding you upload, and the photos in them.
• Basic technical data such as IP address and request logs, used for security and abuse prevention.

From guests

• Photos, GIFs and boomerangs the guest chooses to take and send. Nothing is uploaded until the guest taps Send.
• An optional display name, if the guest enters one.
• An email address, only if a guest chooses to type one to receive their photo.
• A guest's email may be used to send them the event gallery and occasional news and offers from the host or Framio. Every email has an unsubscribe link, and you can opt out at any time.
• An anonymous device ID, generated in the browser, used to group "my photos" and limit spam. It is not linked to a name or account.
• IP address, used for rate limiting and abuse protection.

Photos can contain faces and other identifying details. We do not run face recognition on them and do not use them to build profiles.

3. How photos are shown and who sees them

When a guest sends a photo it is shown, depending on the host's moderation setting, on:

• the event's live wall (a public screen at the venue and any browser opened on the wall link), and
• the event's gallery, and
• the event host's and co-hosts' dashboards, where they can view, download, hide or delete it.

Hosts control moderation: they can require approval before photos appear, hide photos afterwards, and delete photos or the whole event. Hosts may also download guest photos and share or use them according to their own arrangements with their guests. Framio does not sell personal information and does not use guest photos for advertising.

4. Why we use the data

To run the service (store and display photos, authenticate hosts, send sign-in and password-reset emails), to protect it (abuse, spam and fraud prevention, bot checks), to support hosts, and to meet legal obligations. We do not use your data for anything unrelated.

5. Where data is stored and who else handles it

Framio runs on Cloudflare. Account data, event data and photos are stored with Cloudflare's database and object storage services and served from its global edge network, so data may be processed in the United States and other countries.

• Cloudflare: hosting, storage, transactional email and Turnstile (a bot check used at sign-up and when guests upload).
• Google Fonts: some pages load fonts from Google, which receives your IP address when you do.

We do not use advertising trackers.

6. Text messages (SMS)

Guests may choose to receive text messages by entering a mobile number on an event page. We use that number to text the guest links to their photos and the event gallery link and, only if the guest ticks a separate, unticked-by-default marketing checkbox, occasional offers from the event host.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out, and HELP for help. You can also email hello@framio.events.
• We keep the mobile number, the time consent was given, and the opt-out status so that we can honor your choices.
• Our sending service provider, Twilio, processes messages on our behalf as a service provider (processor) and may not use your number for its own marketing.

Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for their marketing purposes.

7. Cookies and local storage

Hosts get a single session cookie that keeps them signed in. Guests get no cookies; the guest experience uses your browser's localStorage only for your anonymous device ID, the name you typed, and the list of photos you sent. You can clear it any time in your browser settings.

8. How long we keep data

For now, event photos and event data are kept until the host deletes the event. We may add automatic retention limits in the future and will update this page if we do. Account data is kept while the account exists. Short-lived security logs may be kept for a limited period. Deleted content is removed from active storage, and may persist in backups or caches for a short time.

9. Your choices and deletion requests

Hosts can delete individual photos, whole events, and their account's content from the dashboard. Guests who want a photo of them removed should first ask the event host, who controls the event. You can also email hello@framio.events with the event name and, if possible, a link or description of the photo, and we will remove it or forward your request to the host. You can also ask us to access, correct or delete your account data. Depending on where you live (for example California or the EU/UK), you may have additional legal rights, and we will honor them.

10. Children

Framio is not directed at children under 13 and we do not knowingly collect their personal information for account purposes. Hosts are responsible for obtaining any consent needed from parents or guardians for minors who attend their event and use the photo booth. If you believe a child's information was collected improperly, contact us at hello@framio.events.

11. Security and changes

We use encryption in transit, hashed passwords and access controls, but no system is perfectly secure. We may update this policy; the date above shows the latest version, and we will give hosts notice of material changes.

12. Contact

VDA Solutions LLC. Email: hello@framio.events. We respond to privacy and legal requests by email.